Privacy & Security

TK388 Privacy PolicyYour Data Our Responsibilities

Tk388 places the highest priority on protecting its users' personal data. This policy clearly outlines what data we collect, why we collect it, and how we keep it secure. There is nothing hidden.

Last updated: July 2026
256-bit SSL
Fully Encrypted
Not to third parties
Data Is Never Sold
Your control
Delete at any time
GDPR compliant
International standards
1

What data do we collect?

Tk388 collects three types of data — what you provide directly, what is generated automatically as you use the platform, and what is requested for identity verification. You will always be informed before any data is collected — that is our commitment.

Data Type What's Included When Collected
Identifiers Name, date of birth, email, phone number At the time of registration
KYC Documents NID, passport, driving licence Verification Period
Financial Payment methods, transaction history On deposit/withdrawal
Functional IP address, browser information, login timestamps During site use
Gaming Betting history, favourite games, session data During gameplay
Our commitment to transparency
tk388 never collects your information without your consent. Every form clearly states what data is being collected and why.
2

Purpose of data use

Data collected is used solely for specified purposes. tk388 never uses your information beyond what is necessary. A full breakdown of what data is used for and why is provided below.

  • Account management: To create your account, confirm logins, and maintain account security
  • Identity verification: To prevent fraud and meet Curacao license KYC requirements
  • Payment processing: To accurately process deposits, withdrawals, and financial transactions
  • Customer support: To understand your issue and provide a faster resolution
  • Personalized experience: To show you games and offers relevant to your preferences
  • Security monitoring: To detect and prevent suspicious activity
  • Legal obligations: To meet regulatory authority requirements

Separate consent is obtained for marketing communications. You can opt out of marketing emails or notifications at any time from your account settings.

3

Sharing Information with Third Parties

Tk388 never sells your personal data. However, limited information must be shared in certain specific circumstances — and in each case, the reason is clearly stated below.

  • Payment processor: Solely to process transactions via bKash, Nagad, Rocket, or bank
  • Game provider: Shared with Live Casino partners such as Evolution Gaming solely for the purpose of operating games
  • KYC Verification Services: Technical identity verification partners — who adhere to the same security standards we do
  • Law Enforcement Agencies: When required by a court order or legal obligation — this is beyond our control

Even in the above cases, only the minimum necessary data is shared. All partners are contractually bound to uphold privacy standards equivalent to those of tk388.

What we never do
Your data is never sold or rented to advertisers, data brokers, or any third party — period.
4

Cookie & Tracking Policy

Tk388 uses cookies on its website and app. Cookies are small files stored in your browser that help improve your experience. You will be notified about cookies on your first visit and can manage your preferences at any time.

Cookie Types Purpose Duration
Necessary Login session, security — cannot be disabled Duration of session
Functionality Remembering language preference and theme settings 1 year
Analytical Usage patterns to improve site performance 6 months
Marketing Show relevant offers — opt-out available 30 days

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect login functionality and certain features.

5

How long is your data retained?

Tk388 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

  • Account Information: For the duration of the active account and a minimum of 5 years after closure (legal obligation)
  • Transaction Records: 7 years — as required by financial regulatory authorities
  • KYC Documents: Stored securely for up to 5 years following verification
  • Log & session data: 90 days — then automatically deleted
  • Support conversations: 2 years — for service improvement purposes
Request data deletion
Once the legal retention period has passed, you may request that your data be deleted. Email us at support@tk388.app and we will respond within 30 days.
6

Your privacy rights

As a tk388 member, you have a number of rights over your own data. We respect these rights and do our best to fulfil them as promptly as possible.

7

Protection of Children and Minors

Tk388 strictly does not provide services to anyone under the age of 18. Age verification is carried out during registration, and additional documents may be requested in suspicious cases.

If a parent or guardian believes their child has registered on tk388 by mistake, please contact us immediately at support@tk388.app. We will take prompt action.

Information about minors
We never knowingly collect or store data from anyone under 18. If identified, such data is deleted immediately.
8

Technical Security Measures

Tk388 uses industry-leading, state-of-the-art technology to protect your data — not just on paper, but actively enforced every single day.

  • TLS 1.3 Encryption: All data transmissions are fully encrypted
  • Two-factor authentication (2FA): Optional for extra protection — but strongly recommended
  • Real-Time Fraud Detection: Automated systems monitor and detect suspicious activity
  • Regular Security Audits: Independent third-party experts review our systems twice a year
  • Data segregation: Different categories of data are stored on separate, secured servers
  • Staff Training: Data access is restricted to a limited number of staff, and training is mandatory for all
9

Policy Changes & Updates

Tk388 may update this Privacy Policy when necessary — due to changes in law, the introduction of new technology, or business developments. Members will be notified by email in advance of any significant changes.

The "Last Updated" date at the top of this page changes with each revision. We recommend checking back periodically. Continued use of tk388 after any changes constitutes acceptance of the updated policy.

10

Privacy contact

For any questions, complaints, or data deletion requests regarding our Privacy Policy, please contact our Data Protection team directly. We aim to respond within 30 business days.

Contact Information
Email: privacy@tk388.app or support@tk388.app — write "Privacy Request" in the subject line.

Your 6 rights over your data at tk388

These rights are always in effect under GDPR and international standards.

📋
Right to Know
You may request to know what personal information we hold about you.
✏️
Right to rectification
Request corrections or updates to any inaccurate information.
🗑️
Right to erasure
Request deletion of your data once the legally required retention period has expired.
🚫
Right to object
You may object to the use of your data for specific purposes.
📦
Portability
Download a copy of your personal data.
⏸️
Right to Restriction
Request that your data be restricted in certain circumstances.

How tk388 Protects Your Data

Your privacy is protected on two fronts — technology and policy.

End-to-End Encryption
All data transmitted to and from tk388 is protected with TLS 1.3 encryption — no one can intercept it in transit.
Zero-sale policy
Your data is never sold to advertisers or data brokers — that is our core commitment.
Restricted access
Not all tk388 staff have access to your data. Only authorised personnel may view specific information.
Regular security audits
An independent team of external experts conducts full system assessments twice a year to identify and address vulnerabilities.
Marketing Opt-Out
Unsubscribe from marketing emails or notifications at any time — just one click in Settings.
GDPR compliant
We comply with international privacy laws, giving Bangladeshi users protection that meets global standards.

Questions about passwords & slot games

If you've forgotten your password, click the "Forgot password?" link on the login page. Enter your registered email or phone number and a reset link or OTP will be sent to you. Follow the link to set a new password — the whole process takes just 2–3 minutes. If the OTP is delayed, check your spam folder. If you no longer have access to either your email or phone number, write to support@tk388.app — your identity will be verified via KYC and your account will be recovered. For your security, always use a strong password and enable 2FA.

tk388 offers an extensive slots library with something for every type of player. From classic slots (3-reel, straightforward gameplay) to video slots (5+ reels, bonus rounds, free spins) — it's all here. Megaways slots like Book of Megaways deliver over 100,000 winning combinations per spin. Progressive jackpot slots grow with every bet placed and can pay out crores of BDT. There are also branded slots themed around Bollywood, cricket, and popular films. All slots run smoothly on mobile, and games favoured by Bangladeshi players are featured front and centre.

Your data is safe — now enjoy tk388

Now that you know and understand our Privacy Policy, go ahead and register with confidence. Your data is safe with us.

Data Is Never Sold 256-bit SSL GDPR compliant
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