TK388 FAQ — all your questions
Straight Answers here

At tk388, due to security reasons, consecutive After 5 incorrect password attempts, your account will be temporarily locked for 15 minutes. Simply wait and your account will unlock automatically.

If the issue isn't resolved within 15 minutes, take the following steps:

• Click the "Forgot Password?" link on the login page
• Verify via OTP using your registered mobile number or email
• Set a new password and log in

If you don't receive an OTP or are facing a more serious issue (such as a suspended account), support@tk388.app— email us with the subject line "Account Locked". This is typically resolved within 2–6 hours.

Tk388 regularly hosts weekly and monthly tournaments. Here's how they work:

• Participation: Place a bet on any eligible game or event and you're automatically added to the leaderboard — no separate registration required
• Points calculation: Points are earned based on total wagers or winnings — full details are listed in each tournament's rules
• Ranking: Updates in real time. The more you bet, the higher you rank
• Prize distribution: Prize money is credited to your account within 24 hours of the tournament ending

Prizes are typically distributed among the top 10–50 players. 1st place generally receives between ৳20,000 and ৳1,00,000. In addition to cash prizes, Free Spins and bonus credits may also be included. Current tournament details promotions page available.

Many users wonder about withdrawal fees at tk388. Here's a quick summary:

• Minimum Withdrawal: ৳500 (five hundred BDT)
• Daily Maximum: ৳50,000 (standard members) | Higher limits available for VIP members
• Monthly Maximum: Up to ৳5,00,000
• Charges: bKash and Nagad typically charge no extra fees — however, the payment gateway itself may apply its own charges
• Withdrawing from bonuses: Available after wagering requirements are met

Withdrawals are processed faster on KYC-verified accounts. After submitting a request, it typically takes 30 minutes to 4 hours payment is delivered within.

Withdrawing from tk388 is straightforward. Here are the steps:

• Log in to your account and click the "Wallet" or "Cashout" button at the top right
• Select "Withdrawal"
• Choose your payment method — bKash, Nagad, Rocket, or Bank Transfer
• Enter your mobile banking number and amount
• Confirm — an OTP may be required

Time: For bKash and Nagad, it usually takes 30 minutes up to a maximum of 4 hours. Bank transfers may take 1–3 business days. Requests made after midnight will be processed the following morning.

You may be required to submit KYC documents before your first withdrawal. This is a one-time process.

Tk388 puts your security first. The platform employs the following technologies:

• 256-bit SSL Encryption: All data is transmitted in encrypted form
• Two-Factor Authentication (2FA): Additional OTP protection at login
• PCI DSS compliant: Payment information stored to international security standards
• Never sold to third parties: Your information is never sold to third parties
• Regular audits: Regularly audited by independent security experts

As a Curacao eGaming licensed operator, tk388 is required to comply with international privacy laws. That said, you should also do your part by using a strong password and keeping 2FA enabled.

All your betting records and transaction history on tk388 are fully saved and accessible at any time.

How to view your betting history:

• Log in and click on the profile icon
• Go to the "Betting History" or "My Bets" section
• Filter by date range, game type, or result

Financial Transaction History:

• Go to the "Wallet" or "Transaction History" menu
• View your deposits, withdrawals, and bonuses separately
• You can also download your history in CSV format

Tk388 latest 2 years of records stored in your account. If you need older records, please contact support.